I know I’ve written rants about customer service before.  But, here I go again.  Just this week, I experienced customer service from 2 well known companies that were on different ends of the spectrum.  These 2 companies, and yes I will name names, are different industries, two different levels of experience as one was personal, the other business.

The take away is that no matter what while you are on the clock you are representing your company.  Each interaction decides whether your client is going to be happy, return, and recommend your services, products, etc.

Good: ALEX toys was established in 1986 with high quality, creative products for children.  My daughter received their Tin Tea Set for her birthday in June.  The tea set is darling, and she plays with it daily.  We enjoy our afternoon tea!  Unfortunately, the kettle handle broke a few weeks ago.  And, my handy husband could not fix it.  I went ahead and wrote to the company requesting a solution to repair, be it a replacement part or a new kettle.  I was open to suggestions. The customer service rep responded to my email within 24 hours requesting I confirm my ship to address so that a replacement could be sent out free of charge.  I was thrilled!  Last night I got home from work to find a box delivered at my front door.  I promptly opened it to find an entirely new tea set.  Not just the kettle people…the whole serving set.  My husband who had no idea that I had even written to ALEX, was even more impressed than me! 

I recommend ALEX toys not only for their products for kids but also for there complete customer experience.

Bad: My partners and I went to San Diego County Credit Union today to open a new bank account for a business division of ours.  We made the decision to leave our current bank partly due to fees, lack of customer care, and we wanted to support a local credit union.  Upon walking in the banker shook our hand and walked us to her desk.  That is where the professionalism ended.  We came in prepared, or so we thought, with our fictitious business name, EIN, driver license, and money to deposit.  She made an up hill battle out of every turn.  Even commenting to one of the partners that he knew where the door was ( I am jesting, said she).  We have never experienced such push back from trying to open an account and give someone business.  To top it off, I have carried my car loans through SDCCU for years.  This was the first time I had a bad experience with this financial institution.  The business has been around since 1938 and I understand that not every employee is going to best represent.  However, it just takes 1 bad apple. It would take a lot of convincing for me to consider opening up a new account or doing further business with them.

We are moving and shaking over here.  Rocking some great tunes while printing and compressing tees.

Enjoy this video from White Rabbits!

A 100% cotton terry velour towel that measures 11”x18” and is 1.3lbs/dozen.  We can print and compress them.  One size fits all….

With a New Year comes a new Wednesday, now deemed Rockin’ Wednesday.  We are going to have fun with this…we may post music, a video that makes us laugh or strikes us as important.  You can expect something that will entertain you for a few minutes out of each week.  This will help you get to know the staff at Tee Compressed, our likes, and personalities through what we post.  After all, isn’t it important you really know who you are working with! 

P.S. Check out our new logo!  One of the designers from our parent company Durrani Design created it….love it.

Let’s start with a classic.  Roger Waters, a founding member of Pink Floyd, is about to go on tour this year.  Here is a taste of what you can expect.

Enjoy 10% off your first order!  Offer expires January 31st.